Shipping Policy

L'Orenta uses different shipping carriers. Shipping rates are a reflection of the rates carriers charge. We try to keep cost down for our customers and L'Orenta does not upcharge shipping rates other than our cost for shipping and handling.

Important Weather Tip

Check the weather in your area for the next several days before shipping your gourmet nuts and goodies. If the weather is warm, we highly recommend you choose our heat resistant packaging to protect your products.

We are unable to cover melted goods so we recommend you consider adding ice packs when the weather is hot. Even with ice packs, we cannot cover melted products but they will increase your protection.  Please have someone available at your delivery location (or deliver to an office) so your package does not sit outside in the heat.

Shipping

We ship anywhere in the United States. We need approximately 48 business hours to pack and ship your order (there will be exceptions when we cannot ship at this time, especially during busy holidays). We strive to ship quickly because we know this will make you happy.  Also, as you can see on our website we carry a ton of different products. We try to keep a strategic inventory so that our nuts. Dried fruits and other products remain fresh. Sometimes an item may not be in stock. If this happens we will contact you quickly and then recommend several goodies which make great replacements. Our goal is to provide exemplary customers service and make you happy!

Events & Last-minute Orders

We cannot guarantee delivery dates but you may specifically let us know in writing that you need product by a certain date.  We recommend that you leave plenty of time to prepare for your event in case there is a unforseen problem with your order. We are unable to ship 1-day express mail to fix a problem so leave yourself plenty of time to prepare. We are sometimes able to ship right away in emergencies and will do our very best to help last minute orders. Let us know and we will work with you to get your order in time for your special event!

Refunds & Returns

L'Orenta Nuts is unable to refund you for melted gourmet nuts and goodies. Please ensure the proper method of delivery for the products chosen. Be more careful when shipping chocolate, yogurt-covered or other meltable products. You may add heat resistant packaging for $2.95 to your order. Ice packs will only last a few days so if you are shipping to the West coast we may (or not) change your order to priority mail or UPS 2 day and let you know the difference in shipping price. We are based out of San Antonio, TX. During hot weather, please choose express shipping if you live in far-out states such as New York, Oregon, Alaska or Hawaii.

Please contact us at hello@lorenta.com before shipping any items. To return your product, you should mail your product to: 

The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If the customer receives a refund, the cost of return shipping will be deducted from the refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

L'Orenta Nuts does not guarantee the amount of a particular color, flavor, or shape in"assortments" of gourmet nuts and goodies.  The amount of each is decided at random.  Gourmet nuts and goodies are heavy and shipping prices will reflect this fact. L'Orenta Nuts and our competitors agree that when it comes to shipping gourmet nuts and goodies, we know it is heavy. 

Address Corrections:

UPS, FedEx, USPS, and other 3rd party shipping carriers charge a fee for address corrections. Customers who enter the incorrect address(es) for their order will be charged for all address correction fees if L'Orenta Nuts is charged by the shipping carrier.  Please be careful and double check that your address is valid at checkout.  Invalid addresses given by a customer and sent via the 3rd party carrier are charged to reimburse L'Orenta Nuts for actual postal costs to mail.

Lost, Damaged, or Stolen Goodies: 

L'Orenta Nuts cannot be held responsible for gourmet nuts and goodies that are stolen, damaged, or lost since the goodies leave our warehouse without control by our company.  The goodies are now in the delivery service's hands and all claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service. L'Orenta Nuts will not honor any claims for items marked delivered by the delivery company.  L'Orenta Nuts will assist you with claims for packages which are lost by the delivery company but cannot be held responsible for delivery which is not controlled by L'Orenta Nuts.

During delivery most likely some of your gourmet nuts and goodies will break during shipping - this is just the nature of shipping and cannot be controlled by us.  We are not responsible for broken or melted goodies. When you open goodies that were correctly sent we cannot refund due to the product being exposed.  L'Orenta Nuts will not be able to refund you for goodies where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed.  Please be sure to send candy where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Leaving goodies on your doorstep without you at home is not advised.   

 

Information Accuracy:

We try our best to maintain accurate information, images (colors not always exact and depends on your computer monitor, mobile device, etc), product pricing (which often change depending on manufacturer price changes), shipping costs, and descriptions (often will be updated and revised) on our website.  While we cannot guarantee the accuracy or correctness of information we always do our best. Sometimes small errors may occur and we may need to cancel your order and will notify you via e-mail or via phone.  Any miscommunication between L'Orenta Nuts and you will not result in one day or faster delivery to remedy miscommunication.  We reserve the right to cancel any order for any reason.

You are visiting this site and assume all risk/responsibility for using this site. L'Orenta Nuts disclaims all express and implied warranties. L'Orenta Nuts is not responsible for omissions or errors.