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Help Center

Frequently Asked Quesitons

Placing Your Order

I forgot my password. How can I get a new one?

What method of payment is accepted?

Can I leave a birthday/custom note with my order?

When can I place my order?

Order Confirmation

Order Verification

Shipping & Ordering

Do you ship with different carriers other than what is listed on your site?

Can I order online with an international billing or shipping address?

Can L’Orenta ship meltable items during the warmer months?

Can I ship to multiple addresses?

How do I request where I want my nuts and goodies shipped to?

How are your items shipped?


Do you accept returns?

Security & Privacy

Is it safe to order online?

Will my personal information be protected?

Our Products & Company

What is the shelf life of your products?

Is this stuff good for me?

Are there any potential allergen considerations for your products?

How long have you been in business?

How does your monthly Indulgence Club work?


Does L’Orenta use recycled materials?

Pricing Disclaimer

What happens if there is a mistake in your pricing?

Indulgence Club

When do I receive my Indulgence Club Box?

How much does the Indulgence Club cost?

Am I locked into a contract?


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