Visit lorenta.com and click on the person/user icon to the right
of "Blog" in the main site menu. Click on "Forgot your
password?", enter your email address, and click "Submit." We'll
send you instructions on how to update your password.
Of course! In the cart section there is a field called "Instructions for seller" leave your birthday wishes, get well soon or any message you want to include with your purchase and we will make sure to attach it in the box!
You will receive an order confirmation via email after completing your order online or by phone. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. We recommend whitelisting email@example.com and firstname.lastname@example.org
All orders are subject to our verification process for order accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information.
In order to protect against fraudulent activity, lorentanuts.com must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information may cause a delay in processing time.
If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card's issuing bank to make them aware of the shipping address. Informing your credit card's issuing bank about your shipping address will not change any existing billing information; it will merely be temporarily listed in the bank's memo field for purchase verification only. Please understand that calling your credit card's issuing bank about an address notification may not only be necessary, but it will also speed up the verification process.
If you need a specific shipping carrier other than who we use, please
send us an email at email@example.com, and we will try our best
to accommodate to your request. There will be additional charges for this.
Meltable products (such as chocolate or yogurt-covered items) require
special packaging during April–October to prevent melting. It is also a must
for these shipments to arrive within two days to prevent melting. Please be
sure to choose 1 or 2 day shipping when ordering. Additional charges will apply
to reflect the extra cost of packaging and upgraded shipping.
We have created
custom shipping boxes that hold our products securely in place. Not only will
your taste buds be indulged, but we hope to present a feast for your eyes as
well. Items that are meltable, such as chocolate and yogurt-covered products are shipped with cool packs and silver bubble lining to ensure products stay cool.
Returns? That would be NUTS! If you are not satisfied with your
order, please contact us immediately at firstname.lastname@example.org or call 361-876-7570.
We want you to be satisfied and happy. Please return products to this address:
2514 Freedom St.
San Antonio, TX 78217
For health reasons we do not return products back to our inventory,
but will do our best to exchange products where possible. Returns and exchanges
may be subject to a restocking fee.
Please note: Our products are enjoyed right away for best
We use Secure Socket Layer (SSL) encryption to protect the security of
your payment information. To ensure you are safely connected to our secure
server prior to submitting your order, check the lower edge of your browser
window. A closed lock or key indicates that all communication between your
computer and our server is securely encrypted.
Nuts should be stored in a
cool, dry environment. Raw nuts can last several months, but roasted nuts have
a shorter shelf life (a little more than 1 month). Dried fruit should be stored
in a cool environment (refrigerator) and can last several months. All of our products
have an expiration date labeled. Feel free to contact us with any other storage questions.
The U.S. Food and Drug Administration affirms that scientific evidence
suggests but does not prove that eating 1.5 ounces per day of most nuts as part
of a diet low in saturated fat and cholesterol may reduce the risk of heart
disease. More information with potential health benefits can be found on our
surprises, and our Indulgence Club is just that: a box full of our most delicious surprises
delivered every month. To learn more about what you’ll get in the Indulgence
Club, please click here.
We make it a point to
use recycled materials wherever possible, and we are very cautious about
materials that can potentially transfer chemicals and odors onto our products.
We continuously test recycled packaging solutions as they become available, and
we are committed to protecting you, the environment, and the integrity of our
In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, L'Orenta Nuts, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.